Shipping policy

Shipping Policy – FormaCraft

FormaCraft currently delivers orders within Morocco.

Delivery Areas

We ship to most cities and regions throughout Morocco, subject to availability of the delivery service.

Processing Time

Orders are generally prepared and processed within 1–3 business days.

Personalized or made-to-order products may require additional preparation time. If additional time is required, we will contact you.

Delivery Time

After your order has been processed, delivery generally takes approximately 2–5 business days, depending on your location and the delivery service.

Delivery to remote areas may take longer.

Shipping Fees

Shipping fees are displayed during checkout before you confirm your order.

Any applicable free-shipping offer will be clearly displayed on our website or at checkout.

Cash on Delivery

If Cash on Delivery (COD) is available for your order, payment can be made to the delivery agent when your package arrives.

Please make sure that your phone number and delivery address are correct so that the delivery service can contact you.

Delayed Deliveries

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including weather, transportation problems, holidays, or delivery-service delays.

If your order is significantly delayed, please contact us and we will assist you.

Incorrect Delivery Information

Customers are responsible for providing an accurate name, phone number, and delivery address.

If an order cannot be delivered because the information provided is incorrect or the customer cannot be reached, additional delivery charges may apply.

Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the package and the product.

Contact

For questions about shipping, please contact us through the contact information provided on our website.

Last updated: September 2026